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titleMy home internet is running very slowly, how can I speed it up?
  • How to perform a hard reboot on your router at Home

  • Contact your Internet Service Provider (ISP). HLW’s IT department does not have any access to your home network, which can make troubleshooting very difficult. We are always happy to help however we can, but reaching out to your ISP is suggested for anything that requires interfacing with the network

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titleMy Why is my Microsoft Remote Desktop Connection is running slowly. How can the connection quality be increased?
  • Speeding Up Remote Desktop Connections

  • Minimize the amount of programs opened, and avoid several memory-eating applications at the same time such as Google Chrome, Revit, Sketchup, and Outlook. Try keeping one or two open to see if speeds improve.

  • If you are on Wi-Fi, consider purchasing an ethernet cable to connect directly to your router. This is the most optimal way to be connected to your network.

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