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| Note |
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I can’t open a PDF file that was sent from the X: Drive |
Solution
Difficulty: ★★☆☆☆
| Info |
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NOTE: Files in the X:\ Drive are for Project Managers, and Senior Management. If you have access to the X:\ Drive and believe that is in error, please contact the IT Help Desk department. Otherwise, follow these steps to open your pdf. |
In a File Explorer window, right click your document and select Open With
From the drop-down menu, select Azure Information Protection Viewer
If Azure Information Protection Viewer does not appear on the list, contact HelpDesk@hlw.com to install the program.
If the file was sent through e-mail, you will need to save the file to your local computer before opening it. If you are opening a file directly within the X:\ Drive, skip to Step 3.
Click the drop-down arrow next to the attachment and select “Save As”
Save the file to any local folder on your computer, such as Documents, then click Save
In a File Explorer window, right click your document and select Open With
From the drop-down menu, select Azure Information Protection Viewer
If 
Azure Information Protection Viewer
does not appear on the list, contact HelpDesk@hlw.com to install the program.Azure Information Protection Viewer will prompt you to log into your Microsoft account, this is your @hlw.com email with your regular sign-in password.
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