Submitting a Helpdesk Ticket
This guide will walk you through how to submit a Helpdesk ticket through BLUE.
Going to BLUE
Open your preferred web browser and click the button shaped like a small house next to the address bar to access BLUE or go to https://hlwarchitecture.sharepoint.com/sites/HUBÂ
On the the Quick Links on the right hand side of BLUE, select Submit a Support Ticket
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On the following page select which type of support you intend to send the ticket to
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Then select what category within that type of support for your ticket
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Fill in your details for the helpdesk ticket and then click Send
Once sent a support team member will reach out to you shortly.
If you are unable to access BLUE, you can send an email to helpdesk@hlw.com and that will create an IT support ticket.