This guide will walk you through how to submit a Helpdesk ticket through BLUE.
Going to BLUE
Open your preferred web browser and click the button shaped like a small house next to the address bar to access BLUE or go to https://hlwarchitecture.sharepoint.com/sites/HUB
On the the Quick Links on the right hand side of BLUE, select Submit a Support Ticket
On the following page select which type of support you intend to send the ticket to
Then select what category within that type of support for your ticket
Fill in your details for the helpdesk ticket and then click Send
Once sent a support team member will reach out to you shortly.
If you are unable to have access to your computer, you can send an email to helpdesk@hlw.com and that will create an IT support ticket.