Workspace ONE - Frequently Asked Questions

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Last updated: Feb 17, 2021 by Wilson Rivas
3 min read

HLW is updating its corporate security policies to help keep your data safe! Here is some more information on what Workspace ONE is, and why we’re making the change:

 

Q.  What is Workspace ONE Intelligent Hub?

A.   VMware Workspace ONE® Intelligent Hub is a single app the allows you to securely access, discover, stay connected, and be productive from anywhere. By installing a profile which manages only HLW applications like Outlook, or Teams, Workspace ONE gives us the tools needed to properly manage data retention and loss management.

 

Q.  What are the benefits of Workspace ONE to the employee?

A.   Workspace ONE secures HLW’s corporate information and allows you to access it from any mobile device

 

Q.  I am new to Workspace ONE Intelligent Hub. How do I get this app on my phone?

A.   Workspace ONE Intelligent Hub is available for download in the Apple App Store and Google Play Store. Simply download like any other app.

 

Q.  How do I learn more about Workspace ONE Intelligent Hub?

A.   You can find out more at https://whatisworkspaceone.com/intelligenthub/

 

Q.  How do I get started using Workspace ONE?

A. Follow the link below to get started with workspace one on an iOS device:

 

Q.  Who do I contact for technical support?

A.   If you need any assistance you can contact the HLW IT Team by emailing helpdesk@hlw.com of filling out a support request here.

 

Q. Can my company see anything personal, like my apps, photos, videos or texts? 

A.  No, absolutely not. Your personal data and information stay completely separate and are not able to be accessed by Workspace ONE. Workspace ONE can only has a connection to company apps like Outlook, Teams, One Note, etc. A prompt will notify you when Workspace ONE requests to manage/install an app and you can view which apps are managed from within your device settings.

 

Q.  Can my IT department track my location through my phone?

A.  No, Workspace ONE does not have the ability to see your location data at any time. This app was solely designed to contact corporate applications and secure them.

 

Q.  How do my personal apps stay separate from my work apps?

A.  Technology known as “Application containerization” provides an “iron curtain” of separation between personal and corporate data. Companies cannot access or manage apps or data that are housed outside of the corporate container.

 

Q.  What happens if I choose not enroll in Workspace ONE on my personal device?  Will I lose any mobile functionality?

A. Starting March 1st 2021, any mobile device that contains HLW data such as Outlook, Teams, One Drive and other company apps will need Workspace ONE installed for access.

 

Q.  What happens if I leave the company?

A.  If you leave the company, your IT administrator is required to remove access to all corporate data and apps by disabling access to Outlook, Teams, One Drive, etc.

 

Q. What happens if I lose my phone?

A.  If you lose your phone, be sure to report it to the IT department immediately so they can remove access to corporate data.

 

Q. What if I decide I no longer want Workspace ONE on my device – is it easy to remove?

A. Yes, you have total control over your device. You have the ability to completely remove corporate apps or the Workspace ONE app from your device within the settings section. As the owner of the device, the control is completely yours. A guide will be made available that will include steps to remove the Workspace ONE profile.